Orders can't be altered or canceled after they have been submitted. Please make sure all your information is correct before completing the order. Pre-order items may be canceled by contacting us up until a week prior to the item's shipping date.
We reserve the right to cancel orders that are suspected of fraud or abuse our Terms & Conditions. If your order is on hold due to invalid billing or shipping info, we'll attempt to contact you. The order will be canceled if we don't hear back from you within 3 business days.RETURNS
If you're not happy with your order, you can return it for a refund within 45 days of receiving the order. Here's a step-by-step breakdown:
If you received a damaged or defective product, please contact us instead of initiating the returns process. Please see more details under the "DAMAGED OR DEFECTIVE ITEMS" section.
Step 1: Access your order details.
There's a few ways to do this:
- If you have a merch account, log into the merch site and go to the Order Details section in My Account.
- If you placed the order without logging in, use the Order Status page to bring up the order.
You can also find the link to your order in your order confirmation and shipping emails.
Step 2: Fill out the return form.
Once you're in the order details page, hit the Start Return button to visit the return form. Once in the form, select the item(s) you want to return, the return quantity, and a reason for the return. Click the Print Packing Slip button after you've completed the form.
Step 3: Prep the return.
Please print the packing slip and include it in the box with your returned items. Make sure your order # and SKU numbers are visible on the packing slip.
If you don't have a printer available, please include a paper listing all the information mentioned above.
Step 4: Ship out the return.
Ship the package to the address shown in the return form. We recommend you send back items using a shipping method that has a tracking number. That's the best way to ensure the return gets back to us and we can refund you. Keep in mind that you'll be responsible for returns shipping and we aren't responsible for returned items that are lost or damaged in transit.
Step 5: Your return is processed.
Once your returns are received at our warehouse, it takes up to 14 business days to process your return. We'll refund the full purchase price of the item and will also refund shipping if the return is due to our error, damaged or defective merchandise.
Items returned for a refund must be in new condition - unworn (except to try on), unwashed, and unused. Collectibles, plush toys, and similar items are non-returnable if they've been opened or removed from their original package. Any items that are received in less than new condition can't be returned to stock and won't be processed as a return. We will reach out to you if the returned item is found to be unsellable.
If the size you originally ordered doesn't fit you, you can return a clothing item for an exchange following the process mentioned in the previous section. Select the “Item doesn’t fit me” option within the reason for the return dropdown menu and complete the form.
Before you ship out the item, submit a ticket through the Contact Us link at the bottom of every page, and let us know the following information: which item you are exchanging, what size you would like to exchange for, and the order number for the original order.
Keep in mind that you'll be responsible for return shipping and we aren't responsible for returned items that are lost or damaged in transit. Exchanges are available while supplies last.
If the bundle only contains physical items, the entire bundle must be returned if you want a refund. Partial returns won't be refunded.
You don't need to return the entire bundle if you simply want to get a replacement for a damaged or wrong item from the bundle. Check out the sections below for incorrect or damaged/defective items.
Digital content returns:
If you unlocked digital content as part of a bundle in the merch site (e.g., unlocked a champion skin through the purchase of a figure), please note that the digital content is not refundable or returnable on its own. You'll have to return the physical item(s) in the bundle to get the refund. Once the return has been processed, the digital content will be removed from the account you unlocked it on.
Made-to-order Product Returns:
Made-to-order products are shipped from and need to be returned to a different warehouse. Instructions on how to return made-to-order products, including where to return the products, are included on a packing slip inserted in the package they are shipped in. Made-to-order products will be described as such on the individual product's page.
Damaged or Defective Items:
We want to rectify these situations and get you squared away as quickly as possible. Please contact us instead of initiating the returns process if you received a damaged or defective item!
In your support ticket, please send us your order number, photos of the defect or damage with the packing slip visible in the same frame, photos showing how the item was packaged if possible, and let us know if you prefer a refund or replacement. A replacement shipment or the refund will be processed after reviewing the case. We'll accept damage or defect claims up to 45 days from the delivery date.
Incorrect Shipment Contents:
If you received the wrong item, size, or order, we'll do right by you and get you the correct item(s) at no additional cost to you.
Please contact us with your order number and photos of the item or size tag. We'll arrange any replacements needed after reviewing the case.
Return to Sender:
Packages with a missed delivery, or refused delivery are usually returned to the warehouse within a couple weeks. The order will be refunded minus the shipping cost once the return has been processed. Please contact us if the returned package includes an item that can't be found in the store anymore. We'll do our best to help you place a new order.
While packages with an incorrect or invalid address are expected to be returned to sender, it is possible for the package to be lost in transit or disposed of in certain circumstances. Please make sure your address is complete and correct when placing the order as we are unable to issue replacements or refunds for situations like this.
If your question wasn't answered, please Contact Us for more information.